Competition and customers’ expectations are always increasing, whether this is in terms of cost-saving, innovation or more companies coming into an already crowded market. One of the key areas that your business must utilise to keep up with the growing demand and competition is Robotic Process Automation. Automation is becoming the fulcrum of digitalisation and is seen by many as the first step in the road to digital transformation, which should put it in the minds of every business leader. However, automation won’t be the only technology in your mind and many will be thinking a few steps into the future. Intelligent automation is the combination of Artificial Intelligence and traditional Automation and as the next step in your business’s digital transformation, it will be worth preparing for the integration of both. Intelligent Automation helps companies to surpass their previous expectations vis-à-vis output potential and increases their overall revenues, whilst lowering costs.
Intelligent Automation can help your business in many different ways, whether that be collecting, analysing & organising data or managing workloads and guiding digital workers, resulting in increased productivity and efficiency. With Intelligent Automation, the amount of work human workers will be required to handle is reduced; even compared with Automation alone, as the AI can handle parts, which the human worker would have previously been required to execute. This gives more time back to human workers, so that they can focus on value-adding tasks.
Those companies that have already begun their digital transformation journeys have already handed responsibilities over to Digital Workers and Artificial Intelligence, giving human ingenuity the chance to prosper and achieve exceptional and sustainable business outcomes.
Intelligent Automation Addressing Everyday Business Challenges
Providing Automated Alternatives:
All businesses, but specifically those in the manufacturing, banking, retail and logistics sectors, experience repetitive and mundane tasks that are traditionally completed by human workers. When a business is growing, it can struggle to scale these tasks quickly enough, which can result in higher costs and even stunted growth. At such businesses, investment in intelligent automation makes sense, as it works alongside the current workforce and helps to carry out the repetitive tasks, which increases accuracy and lessens errors, meaning faster scalability and greater potential growth.
Managing High Volumes of Data:
Organisations’ offices are flooded with new data every day and collecting, analysing, organising and managing that data is a tedious and time-consuming task. Automation, however, allows your organisation to handle all of its data in a much easier way, as the digital workers can collect/store it and the AI can process it accordingly. It helps knowledge workers from any industry to make better and more informed decisions, in an accelerated time frame, because Intelligent Automation will process the data and provide them with the analysis faster and cheaper than before.
Enhancing Customer Engagement:
Prospering and growing comes from following a mantra that Customers are the ones that you are supposed to provide the utmost value to. New technologies such as chatbots are raising the bar for improving strategies and customer experience. Companies are providing chatbots to help their customer in case of any query or complaint 24/7. Intelligent automation will mean that all “basic” or even “intermediate” queries can be solved by a chatbot/digital worker much faster than before. Even though more difficult tasks will still need to be handed over to a human worker to solve, the fact that Intelligent Automation is being used for the lower level issues means that the customer will get to a human worker faster, even when this is over the phone, as fewer people need to call as their problems have already been resolved, so call queuing time is less.
The Final Verdict
As the demand for intelligence automation is rapidly increasing, companies from every sector are adapting to this new era of innovation, with many of them already having implemented, or being in the process of implementing, a new working environment. Healthcare, financial services, retail and manufacturing companies that have automated their decision-making tasks, have gained a competitive advantage over their peers that haven’t yet implemented RPA or Intelligent Automation.