Business Process Management specialists face a number of challenges regularly, given the ever-changing nature of process execution within enterprises, coupled with regulatory changes. Recently, the major changes came as a consequence of the Covid pandemic and how to survive it. For example, Work From Home has meant previous data access protocols had to be adjusted.

Digital methods of executing work are presently a standard for all industries, but companies are still searching for more effective methods of performing tasks, as part of their attempts to adapt to this ‘new normal’ scenario.

Process Mining is a technique that brings a more wholesome operating model, which guides industries in their decision making and supports them in monitoring adherence to and uptake of the changes brought about by the recent global pandemic.

In this article, we are going to deduce how Process Mining in business methods can help you to survive the Covid19 pandemic.


How Process Mining Assists Organizations?

Companies can have different workflows, but all firms have to collect data and draw conclusions from it, in order to understand end-to-end business processes. Process mining is a technique that assists organizations in assembling and interpreting data, in order to generate reports related to business processes. These can be used to train new employees, for management oversight or for auditing and regulatory compliance.

Process Mining tools are not only helpful in collecting standard business workflow information, but also accumulating identified flaws in systems, then reporting them, in order that a potential crisis can be averted. Hence, it can maximise ROI by virtue of its risk management Use Case for enterprises.


Why Do Organizations Need to Implement Process Mining Tools Immediately?

The Covid19 Pandemic is bringing several changes to data management and almost all previous predictions are becoming irrelevant, in most part as a direct consequence of the Pandemic. Previously acceptable documentation protocols no longer represent sufficient measures to fill the recent workflow gaps. Due to the geographic dispersal of teams that the Pandemic created, workers performing tasks as part of wider teams need to document their input records, both to make workflow activities run smoothly, as well as to ensure smooth follow-up task execution by colleagues.

If companies do not have updated reports and process instructions in this managed crisis situation, employees may fail, leading to lower job security. Hence, to keep businesses on track, companies need to equip their workers with all information and guidance necessary to avoid any hindrance to work-in-progress.

Documenting and reporting new activities, difficulties faced by employees and management requirements during the crisis are extremely valuable. Even if the query appears small, it can influence crucial business processes.


What Are the Measures Required After Process Mining?

Organizations should conclude reports generated during Process Mining and employees need to prepare for the changes it might bring to their work process. Companies should strategize the operating methods of their divisions and consider the tasks that are candidate processes for automation through RPA(Robotic Process Automation), which is a way to maximize the value of investments in Process Mining.

Automatically performed office work cannot be affected by the Covid19 virus as manually executed work. Companies can use this information to plan crucial company tasks, such as Supply Chain, Finance, HR and Risk Management. They can collect data and report this for crisis management.



In this era, where the digital revolution has collided head-first with a global Pandemic, relatively new and innovative technology is advancing at pace. Process Mining can solve the problem associated with tracking how the ‘new normal’ processes should flow and which among them can be automated in whole or in part. Effective Process Mining can be utilized to plan, monitor and adapt Covid-era and post-Covid process workflows.