Automation is a pertinent topic for all enterprises and the focus transcends departments ranging from IT to Operations and Finances to Sales; all can increase productivity and reduce costs with automation. But how do departments ensure that they are maximising the value of investments in software automation and how do they monitor exactly what digital workers are doing, when, for whom, how often, at what cost and for which benefit? This is where RPA Monitoring comes into the picture.
Some of the challenges with RPA
These are just some of the questions that Department Heads, as well as Automation CoE Leads ask on a daily basis.
Robotic Process Automation implementations can bring a number of new challenges into any organisation, for example:
- How do you protect your automation investment and put a number against what you are saving?
- When something goes wrong, how can you quickly find out what caused the issue?
- How do you make sure all Digital Workers are being utilised fully and they are all performing automation tasks correctly?
- How do you differentiate one Digital Worker from another when diagnosing these issues?
- When broadening the scope of automation, how do you configure one Digital Worker to Orchestrate other Digital Workers to execute tasks?
Clearly, not having the capability to monitor RPA assets means the potential to lose control.
Before we discuss the importance of RPA Monitoring let’s just outline exactly what it actually means –
RPA MONITORING describes tools that give authorised human workers the ability to track their organisation’s Robotic Process Automation activities in real time. An effectively – architected RPA Monitoring tool gives clients a much clearer idea of the activities and performance of their Digital Worker Assets, as well as presenting data to help them make automation assessments and decisions. For example:
- Is this Automation Program working?
- How can this Automation Program be improved?
- Where else can this Automation program be applied?
- When should a Digital Worker carry out a specific task?
- Which Automation tasks are the priority tasks at specified times?
- Which Automation tasks should be queued and executed when Digital Workers become available?
- Are we getting the most out of our investment in Digital Workers?
Organisations that have ongoing RPA programs, but have not introduced effective RPA Monitoring tools to their automation strategies will have to calculate Digital Worker performance and task execution manually. This is time consuming and the time that Department Heads or IT Departments take to manually monitor Digital Worker performance can cancel – out the benefits of automating in the first place. Hence, using RPA Monitoring serves to further Automation, because this tool automates the monitoring of software automation.
Whilst the reasons for RPA Monitoring are many, here are 3 reasons for using RPA Monitoriing:
1. The ability to observe Digital Workers in real-time and in working condition.
You’ll see what you may not have anticipated before the implementation. Just a slight change in the process might prevent the Digital Workers from working at their most efficient or even completely. If you do not have a no-code RPA Platform like Blue Prism, this can also mean having to re-code parts of Automation Workflows. An effective RPA Monitoring tool will identify any unwanted bottlenecks, inefficiencies, data quality issues, control and more.
2. It brings the possibility of continuous improvement
Prior to building an Automation, processes are modelled and before this, standardised versions of these processes are identified. However, RPA Monitoring introduces the ability to continuously look into how automated tasks are being executed, meaning that it brings the possibility of continuous improvement. When using Blue Prism Digital Workers, which are no-code and come with the ability to drag and drop additional automation sub-workflows into existing workflows, as well as to reuse automation objects, this means that the ability for RPA Monitoring to inspire continuous improvement is actualised. An organisation like Venturiq, which has the full spectrum of Blue Prism Certified Architects, Solution Designers and Developers can implement the solution built with continuous improvement in mind.
3. Measuring the ROI of an Automation project
This is very important for stakeholders, so the ability to report on positive results and make necessary changes comes in handy. The performance of any Digital Worker is best measured through RPA Monitoring and reports can easily be generated, as Users can see the metrics for throughput times, introduce continuous compliance checking and benefit from various other features.
The ability to keep track of all deployed and active Digital Workers, monitor your KPIs, while also being able to take immediate action if your goals are not being met or you run into issues are just a few of the reasons why RPA Monitoring should be an essential part of your RPA and Digital transformation strategy.
If any aspects of this article has interested you or if you believe anything that has been mentioned can help your organisation, please feel free to reach out to us, here at Venturiq. It would be great to discuss this topic or any other RPA related topic with you, to see where Digital Workers and RPA Monitoring may help your organisation.