In partnership with SS&C Blue Prism, Venturiq reimagined a highly manual Proof of Delivery (POD) process for a global sustainable water technology client, a workflow that had long been a source of inefficiency and operational strain. The original process required multiple team members to manually retrieve documents, validate customer details, send emails, and archive records for compliance, all across different legacy systems. With growing daily volumes and strict same-day service expectations, maintaining speed and accuracy became increasingly difficult, leading to missed SLAs and operational delays.

The Transformation

Venturiq implemented an AI-powered Digital Worker to fully automate the end-to-end POD workflow, combining precision, cognitive intelligence, and audit-ready governance in a single seamless process.

Now, instead of manually navigating between systems, the Digital Worker autonomously retrieves, validates, and delivers Proof of Delivery documents, generating customer-specific communications and securely archiving them for compliance.

This transformation leverages:

• Cognitive orchestration to coordinate complex, multi-system workflows

• AI-driven document handling to ensure the right information is retrieved, processed, and shared in seconds

• Smart communication logic to deliver personalised, error-free responses at scale

• Automated audit filing to guarantee traceability, accuracy, and regulatory compliance

The Results

Since implementation, the client has seen a dramatic reduction in manual effort, saving over 6,000 hours annually, while achieving faster turnaround times, consistent SLA performance, and improved customer satisfaction.

The automation reduced manual workload by nearly 80%, enabling teams to focus on higher-value, customer-facing work that drives business impact.

The Bigger Impact

This is more than a process improvement...it’s a transformation in how work gets done.

By embedding AI and automation into a critical operational workflow, Venturiq and SS&C Blue Prism demonstrated that intelligent automation isn’t just about efficiency — it’s about enabling accuracy, agility, and exceptional customer experience at scale.